Shipping policy
Thank you for shopping with Mindful & Co Kids. Here's everything you need to know about getting your order.
Where we ship
We ship to the United States and Canada. If you're outside these countries, please visit our Australian store at au.mindfulandcokids.com, which ships worldwide.
Shipping rates
United States
- Free standard shipping on orders of $150 or more.
- Orders under $150 ship for a flat rate of $14.99.
- Free shipping excludes Alaska and Hawaii. Shipping to these states is calculated at checkout.
- Express shipping is available at checkout. The price is calculated by the carrier once you enter your delivery address.
Canada
- Free standard shipping on orders of $150 or more.
- Orders under $150 ship for a flat rate of $14.99.
- Express shipping is available at checkout, calculated by the carrier.
Processing time
Orders ship from our warehouse within 1 to 2 business days (Monday to Friday, excluding public holidays).
Delivery time
Standard delivery usually takes 2 to 5 business days after your order ships. This is an estimate only. At busy times of the year, such as the holidays, it can take longer, so please allow up to 7 business days.
Tracking your order
Once your order ships, we'll email you a shipping confirmation with tracking details.
Receiving your order
To make sure your order arrives safely, we recommend someone is available to receive it. If no one is home and an authority to leave hasn't been given, UPS or the courier may take your parcel to the nearest post office or depot for collection, which can delay delivery. If you choose authority to leave, your parcel is considered delivered once it has been left at your address.
Digital products
Printable kits and digital programs are delivered instantly by email after purchase. There's no shipping charge for digital products.
Canadian orders: duties and taxes
Orders shipped to Canada may be subject to customs duties, taxes or import fees charged by your government or the courier. These aren't included in the shipping cost at checkout and are the responsibility of the recipient. Mindful & Co Kids doesn't set or collect these fees, so we recommend checking with your local customs office before ordering.
Incorrect addresses
Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address entered at checkout. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.
Lost or damaged parcels
If your order arrives damaged or hasn't arrived within the expected time, please email us at hello@mindfulandcokids.com with your order number (and photos if anything is damaged), and we'll help sort it out.
Returns
For returns and refunds, please see our Refund Policy.
Questions?
Email us at hello@mindfulandcokids.com and we'll get back to you within 48 hours.
